Information system for the Human Rights Ombudsman Office

Akyikatchy is an automated information system developed for the Human Rights Ombudsman Office in Kyrgyzstan. Its primary purpose is to streamline daily operations, create a comprehensive activity database, and enhance case management efficiency for quicker responses to human rights violations. 

Web: ak.at.kg

Customer:  The Ombudsman Institution in the Kyrgyz Republic

Financed by:  Danish Institute for Human Rights

Period: 2022 – to present time

Project Stage:  The information system has been developed and is currently operating in pilot mode. 

To deny people their human rights is to challenge their very humanity.

- Nelson Mandela

We are deeply committed to the protection of human rights in Kyrgyzstan. That's why we've taken the initiative to contribute to improving the situation in this field. After winning the tender, we collaborated with experts from the Danish Institute for Human Rights to design a framework for the future information system, incorporating the world's best practices.

Key functionalities include:

• Registration of Complaints: Automates the logging of complaints submitted by citizens and organizations.
• Case Management: Facilitates the processing of complaints, investigations, and ensures deadlines are met.
• Data Collection and Storage: Centralized database for information on complaints, investigations, and detected violations.
• Report Generation: Creates reports on the Ombudsman Office’s activities.
• Efficient Information Retrieval: Quick search capability for accessing relevant information within the database.
• Electronic Registry of Response Acts: Manages the digital registry of the Ombudsman’s response acts in the Kyrgyz Republic.

The system is implemented as a web-based application, accessible through a secure login. It comprises the following functional modules:

• Role and Access Management System
• Incoming Written Complaints Module
• Oral Complaints Module
• Case Management and Workflow Automation
• Outgoing Correspondence Module
• Investigation Case Module
• Monitoring Module
• System Directories
• Statistical Reporting Module
• Administrative Panel

The Akyikatchy system is designed to ensure rapid and qualified support through an integrated, user-friendly platform that improves the processing and response to human rights issues in Kyrgyzstan.

You can read more about web application development on our Web Application Development page.