Smart Travel Agent CRM

Unlock Your Travel Agency's Potential with Our Cutting-Edge CRM Solution - SmartTa! Streamline Operations, Delight Customers, and Boost Sales Today.

Smart Travel Agent CRM (SmartTa) automates the processes of a travel agency:

• Agency Services Blocks: selling tours, organizing custom and individual tours, selling airline tickets, visa processing, studying abroad, hotel reservations.
• Contact and Customer Database Management: maintaining information about customers, their contact details, preferences, and interaction history.
• Customer Interaction through the CRM's built-in multi-channel communication platform (phone, WhatsApp, Telegram, Instagram, email, Facebook, etc.).
• Marketing Automation: creating, launching, and tracking marketing campaigns, including mailings, promotional activities, audience segmentation, and marketing campaign effectiveness analysis.
• Sales Management: tracking sales funnels, managing offers, sales forecasting, report generation, and analytics.
• Order Management: processing and tracking orders, inventory and service tracking, order fulfillment coordination.
• Deal Tracking: preparing, storing contracts, recording service payment receipts.
• Employee Management: task allocation and tracking, employee workload management, bonus calculation.
• Analytics and Reporting: generating company activity reports, analyzing customer and sales data, identifying trends and opportunities for improving business processes.
• Integration with tour operator systems (tour search, booking, updates, and accounting) and accounting systems.
• Customer Support: Handling customer inquiries, providing assistance and support, tracking requests, and resolving issues (automatic notifications via Telegram Bot, WhatsApp for clients and employees, message templates, etc.).
• Artificial intelligence (automatic document recognition and data entry into the database, integration with Chat GPT, intelligent analytics, etc.).

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic

Peter Drucker

We are dedicated to business automation because we believe in the transformative power it brings to various industries. Specifically, we have a passion for automating the tourism sector, as it provides joy and memorable experiences for travelers. By streamlining processes and enhancing efficiency, we enable tourism businesses to focus on what they do best—creating unforgettable journeys for their clients. Automation not only improves operational effectiveness but also enhances customer satisfaction, making it a win-win for both businesses and travelers alike.

The ability to customize allows you to adapt Smart Travel Agent CRM (SmartTa) to the unique requirements of your business and enhance efficiency.

In Smart Travel Agent CRM, we can:

• Add or remove specific features
• Configure workflows
• Automate additional tasks
• Integrate with other systems
• Modify the application's design
• Host the application on your server infrastructure.

First Month Results with SmartTa CRM in our Partner Travel Agency:

1. Lost Leads Identified: We discovered that during the first month, one-eighth of all leads remained unprocessed and were ultimately lost.
2. Inefficient Customer Requests: Poorly structured customer inquiries had a 100% failure rate in leading to sales, yet still consumed 30% of processing time.
3. Contract Efficiency: The process of preparing and printing service contracts was reduced to one-third of its original time due to the use of SmartTa CRM.

As a result, we concluded that customer inquiries need to be managed with greater efficiency. To achieve this, we began developing a language model for a virtual assistant, powered by ChatGPT, to automate and enhance lead management.

You can read more about web application development on our Web Application Development page.